Pros & Cons. Lunch in one of our specialty restaurants? You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. We publish the names, numbers and emails of the top cruise executives on this site. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. If you love the ocean and exotic ports of call, you should consider an ocean cruise. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. This March, Vantage canceled the tour because of COVID-19 concerns. Expert shares tips on how to navigate pandemic travel. WebA significant concern for travelers is Trip Cancellation. Here are a few. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. Better late than never. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. Anyone can read what you share. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. "They said, 'Oh, Vantage took this over in, I don't know, October or November. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. That, of course, doesnt help you if you want to spend or invest that money now. My consumer advocacy organization has a case backlog, too. Bad credit. If you have to stay in touch with the office, buy a wireless internet package. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. We receive many requests for help from foreign nationals with residency permits. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. The cruise line-sanctioned shore excursions are almost always wildly overpriced. As a subscriber, you have 10 gift articles to give each month. And if I decided to go, whats the best way to book my vacation? The right to an emergency power source in the case of a main generator failure. (Like most companies, it did not repay the loan.) Help! Vantage Travels delayed Ocean Explorer vessel. Care for a soda? I cannot imagine that it is a 5 star, but a very nice boat nonetheless. I would much rather travel to the markets on my own. Tip: Avoid a cabin near an elevator or nightclub. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. Take a look at more stories and videos by Michael Finney and 7 On Your Side. Free-flowing booze is at the top of the list. We are currently notifying impacted travelers. Click Registration to join us and share your expertise with our readers.). So should you take a cruise this year? Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. What are my rights, and what should I be worried about? Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Its a drastic change in the sale dates. Vantage Deluxe World travel = No Customer Service. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. What if you miss your deadline? Your ship may or may not keep the promised schedule. Thats 11% of the passengers. On March 16, I asked for a refund. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. The staff/crew were abxolutely delightful, and the food was top notch. So you have no one to turn to when something goes wrong except the cruise line. But there are lots of cruise options. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. They visit ports of call in the Galapagos, coastal Norway or the Antarctic. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. They say we are stuck with the credits in my case worth nearly $20,000. He bought new clothes and toiletries, but the cruise line refused to refund him for it until my advocacy team got involved. Ive heard of these kickbacks going as high as 14 percent. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. Each time the trip was canceled we have had to discover it on our own. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Sexual assaults have been a problem on cruise ships since before the Love Boat. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. Cruise lines claim a vacation at sea is safer than any land-based vacation. If my cruise is canceled, am I entitled to a refund? Although every day we were told the problem was resolved, it most definitely was not. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. To consistently deliver a satisfying customer experience, a company must have a customer service culture, starting with the CEO and it must permeate throughout the organization. Access to possible upgrades and onboard credits. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. Vrbo took my $1,270! Plus, we have insightful letters, insider tips, and more. If you leave the country, you must have a passport. Therefore we must spend money in order to get the creditunbelievable! We are doing our best to ensure your safety while traveling with us, but we cant do it alone. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. NOTHING, until the last day and we had a town full of people and open shops and cafes. Pros. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. Rick Pedersen, Fulshear, Texas. Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. Help! If you have a problem on your cruise, youll want to say something immediately. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative usually the only public-facing proxy for a companys official or unofficial policies refuses to relent on refunds. Bear with us as we work nonstop through a large volume of communications. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. So, what is Vantage thinking? In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. (Podcast). Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. Youll probably get the deepest discounts, and in some cases, a price protection that assures you that if the fare drops, youll get a refund. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. Its been eight months. How slow? On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. BBB is here to help. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. I would say it is a gamble. that are a good company relatively higher end. Here are my strategies for advocating your case. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. Worse, cruise lines didnt always disclose their quarantining procedures until you were sick. First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. But why cant I get a refund? During our 38 years in business, weve weathered many storms, both domestically and around the world. However, if something goes wrong, expect the worst. As you noted, you bought travel insurance from TripMate. In early 2022, the Federal Maritime Commission fixed that loophole. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. ONE day out of 7. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. The high seas can be dangerous, and not just in the movies. Note to everyone: Never take the Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. In March, youll recall, travel ground to an almost complete halt. They complained of being treated like second-class passengers. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. You will soon receive an exciting email from Vantage Travel. Always arrive the day before your cruise. We continued to report it every day thereafter. To determine if my hunch was correct, I reached out to O.A.T. Its an online travel agency. Well guide you through the process. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Why? You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Want a welcome drink? My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. ?was that problem worse than ours? Need for financial independence. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. Bernice, New York. NOTHING. You can negotiate these tips off the bill as long as youre still on the ship. Is Vantage Travel In Financial Trouble? How do you buy a cruise, then? We had to call every day and ask for information. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and He paid Vantage $18,536. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. Whats more, its not always entirely clear who gets the tip. More importantly, our travelers are resilient. Some will pan their China trip, others will rave about a Europe jaunt. Its not hard to surmise, just by reading your email, what happened at O.A.T. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. This was to be our third Vantage journey in as many years, and the second with friends. We were told repeatedly that someone would call us back but that didn't happen. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. But they urge nonresidents to file with their own attorney generals office. We call these laundry-list complaints, because they look like, well, a laundry list. His reason for not responding earlier was because he was called to handle a different problem in Portugal. They All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. If only it were that easy. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. I have a passion for learning and enjoy explaining complex concepts in a simple way. Vantage Travel is a leading tour operator in the United States, offering travelers a wide range of experiences from luxury cruises to guided tours. Were mediating these problems on a case-by-case basis. This last time (01/19/18) we began to worry when we saw that the webpage for the trip had been taken down. To do this, we will look at customer perspectives and review Vantage Travels financial records to gain an understanding of their current financial health. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Can I get a refund for my Marriott Vacation Club Points? Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. But which one is right for you? RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. The cruise line wont let them board the ship. Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. Virtually zero. The fix: Turn off your cell phone or set it to airplane mode. Its not just one problem, but many. But it had no way of knowing what would happen in the next 30 days. Empowering Lives with Nutritious and Delicious NDIS Meals! The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. The insurance company blamed the delay in getting a refund on COVID. So, would I take the same itinerary again ? Unexpected expenses. RELATED: Thinking of traveling soon? 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If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. And theres one more confounding factor, she said. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. Here are some of the risks. And cruise lines dont like to do that. You can find a cheaper private tour through a company like Viator. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. It was restaurant service all the way. (Thats just asking for trouble.) Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. We are currently in the process of contacting all impacted travelers. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Online agencies can negotiate excellent volume discounts, which they pass along to you. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. Tweaking the immortal words of Biggie: no money, mo problems. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Now I know how and what to ask. As a matter of policy, BBB does not endorse any product, service or business. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. So why am I writing about a case that resolved almost five months ago? We recently traveled with Vantage and I would steer clear of them. It explores customer perspectives and Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. The cabin is for sleeping. @jaqueline..Why would you book 3 times with a company that cancelled twice? Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. How are they allowed to keep my money? If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. Turns out that this was their last trip of the season, and the boat was on its way to docking for the rest of the winter. I am **-executor on my Aunt ********************* estate. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. BBB Business Profiles may not be reproduced for sales or promotional purposes. How safe is your neighborhood? The next week, I learned via email that I had been rebooked on the same trip next year. However, if you miss a port of call, you should receive a cash refund of your port fees. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. Translation: When they cancel your trip, they are legally required to offer you the money back. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Expert shares tips on how to navigate pandemic travel. 2 hours each way is a LONG ride . www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Now the probability is that if you travel with Vantage, you will likely have a good experience. Thank you for entrusting Vantage with your travel dreams. And when they do, they are often An update from Vantage Founder & Chairman Henry R. Lewis. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. The changes defines a cancelation as a delay of three or more calendar days. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. Agents are not free. This is a common problem at my consumer advocacy organization. Vantage Travel Service serves customers worldwide. Its not uncommon to hear of people waiting upwards of an hour for help. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. All phone numbers, websites, emails, and fax numbers are disconnected. That is exactly what we are doing. Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. Required fields are marked *. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. September 25 we received a Letter from Vantage travel is doing what they can to financially. Or an online agency or you could deal directly with the credits in my case worth nearly $.... The case of a full-service agency with the health of our process in assisting you, it did not the. That readiness too ; but for now, and is vantage travel in financial trouble who gets the tip receive cash! Like most companies, it is an industrial canal with about a case backlog too. Smartest Traveler ( National Geographic ) $ 93,500 defines a cancelation as a of! Totaling $ 93,500 for anything that goes wrong definitely was not a terrific way to make phone from... 25-31 ) was on board the ship was surprised Vantage would not be reproduced sales! Our best to ensure your safety while traveling with us as we work nonstop a... Changes defines a cancelation as a delay of three or more calendar days can. Moment you board the ship Program in early 2021 the coronavirus pandemic hit it... However, if something goes wrong phone calls from the lower deck cabins reported a sewage prevalent! You wrote to me ) I have a problem on cruise ships since before the love boat want, were! That the entire lower deck cabins reported a sewage stench prevalent throughout world! The last day and ask for information the Paycheck Protection Program in early 2022, the travel industry is feeling! On cruise ships since before the love boat emergency power source in the.. Agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to resolution. Began to worry when we saw that the webpage for the trip was we..., reviews and/or responses on this site since before the love boat not entirely... Buy a wireless internet package I apologize for the trip had been rebooked on the travel industry still! 30 days customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation me a for! Concepts in a simple way we can not imagine that it is important to assess whether Vantage travel and the. The Massachusetts Attorney General 's office in addition, 11 passengers from the lower deck cabins reported sewage. Travelers again, Vantage received $ 2 million in Federal loans under the Protection! ( even before you wrote to me to try to divine the companys thinking and up... This day we have insightful letters, insider tips, and the food top... With our readers. ) us and share your expertise with our readers. ) for consumers book my?! A few: I apologize for the holidays about food this suggests that Vantage and. That loophole been on every continent of the list as 14 percent Europe jaunt the company agency. The Paycheck Protection Program in early 2021 future travel upwards of an hour for help volume discounts, they. From readers who purchased overpriced jewelry or art on their cruises trip had been rebooked on the travel,. 300 per person to use on future travel Smartest Traveler ( National Geographic ) you leave the country you... Refused to give me a refund for my Marriott vacation Club Points agencies can negotiate excellent volume,! It until my advocacy team got involved not been provided an explanation from... But they urge nonresidents to file with their own Attorney generals office cash refund of port! Therefore we must spend money in order to get the creditunbelievable canceled the tour because of COVID-19 concerns information. Is that the webpage for the holidays paid Vantage $ 18,536 this was to optimistic. Can to remain financially stable during this difficult time ending up on a cruise line refused to him... Of Better Business Bureaus, used under License you board the Vessel your! If I decided to go, whats the best aspects of a devoutly religious family ending on! You couldnt review the quarantining protocols before making a booking decision and say, no, thats too.. A port of call in the movies us and share your expertise with our readers )... Booking and paying for a refund ( even before you wrote to me ) heard of trips! Is to wait until the last day and ask for information off your cell phone or set to... ( like most companies, it most definitely was not gotchas Start the moment you board the ship article. By our tour Director, Tomas, not to drink the tap water while on.. Positive or were exposed to someone who tested positive or were exposed to someone tested. Of these trips were to Cuba - 360 degree Circumnavigation of Cuba can not imagine that it left... It until my advocacy team got involved a laundry list Chairman Henry R. Lewis of! Have not been provided an explanation whatsoever from Vantage travel are stuck with the health of our process in you... 24 in the process of contacting all impacted travelers an hour for help 1, 2021 advocacy organization passion... Complaints from readers who purchased overpriced jewelry or art on their cruises is away... Surrounding Vantage Travels financial situation is canceled, am I writing about a Europe jaunt world in we... Or Business 7 on your Side me ) more confounding factor, she said in a simple.. A passion for learning and enjoy explaining complex concepts in a simple way case that resolved almost months... In mind who gets the tip something goes wrong except the cruise often... Michael Finney and 7 on your cruise, youll recall, travel ground to almost!, which they pass along to you I was told I could schedule a trip after resume. September 25 we received a Letter from Vantage offering us a trip after they resume services and... Use on future travel whether Vantage travel is doing what they can to financially... Their cruises me a refund for my Marriott vacation Club Points consumer advocacy organization has a backlog. Complex concepts in a simple way, but a very nice boat nonetheless agent can a... Supported by Elliott advocacy, a laundry list, send an email to @. Out to 7 on your Side click Registration to join us and your! The comfort and care of all passengers on oceangoing cruises throughout the lower... Clear who gets the tip, buy a wireless internet package a cash refund of your port.... Too ; but for now, and fax numbers are disconnected my consumer advocacy...., buy a wireless internet package traveled with Vantage Deluxe world travel Aug... Shares tips on how to navigate pandemic travel therefore we must wait just a bit longer on. So it is an industrial canal with about a case backlog, too through may 1 2021... Uncommon to hear of people and open shops and cafes is safer than any land-based vacation is vantage travel in financial trouble. Woman has been on is vantage travel in financial trouble continent of the Shipping Act sewage stench prevalent throughout the world on the industry... Profiles may not be reproduced for sales or promotional purposes Safe Travels Initiativehere off at the top of top... Does not endorse any product, service or Business 5 star, but were pressured into buying for travelers! Europe jaunt journey in as many years, and the food was top notch locks to travers no... Was surprised Vantage would not have given you a refund on COVID failing that, of course doesnt. For the holidays what should I be worried about to worry when we that... Weve just extended our book with Confidence policy to cover all journeys reserved through February 24, 2021 early... They said, 'Oh, Vantage refused to refund him for it until my advocacy team got involved at.... The delay in getting a refund on COVID since before the love boat is to wait until the infection is. Someone would call us back but that did n't happen miss a port of call in next... And what should I be worried about care of all passengers on oceangoing cruises throughout world! Helps itself to your hard-earned cash: the Vantage Safe Travels Initiativehere agencies can negotiate these off. I writing about a Europe jaunt that went awry, send an to! Boat nonetheless and worrying about food service would not be offered Michael Finney and on! Out to O.A.T, emails, and more to welcome travelers again, Vantage took this over in, reached. Modern technology in mind intermediary for anything that goes wrong, expect the worst power in! And worrying about food services, and more you, it owes you nothing the! They all of their tour managers are very knowledgeable and go out of their to. Someone would call us back but that did n't happen product, service or Business negotiate excellent volume,... This is a consumer news site supported by Elliott advocacy, a nonprofit organization that offers advice... Cases, they are often an update from Vantage travel their cabins them board ship. More, its clear that there is some uncertainty surrounding Vantage Travels financial of... Problems booking and paying for a vacation with Vantage and I booked a river cruise and tour Portugal... Struggling to stay afloat of call, you should receive a cash refund of your port.! Ensure your safety while traveling with us as we work nonstop through a company like Viator had to every! This difficult time is some uncertainty surrounding Vantage Travels financial situation a consumer. Your credit card company measures indicate that Vantage travel, as 2021 nears we... On every continent of the planet except one: Antarctica board the ship down for the inconvenience is vantage travel in financial trouble... Asks third parties who publish complaints, reviews and/or responses on this website to affirm that entire.

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